Privacy Policy
This Privacy Policy describes how Archers Environmental Solutions Ltd (“Archers”, “we”, “us”, or “our”) collects, uses, and shares your personal information when you use our website or engage our services. We are committed to protecting and respecting your privacy in accordance with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR).
1. Information we collect
We may collect and process the following data about you:- Information you give us: This is information you provide by filling in forms on our website (such as the “Contact Us” or “Request a Quote” forms), or by corresponding with us by phone, e-mail, or otherwise. This includes information such as your name, address, email address, phone number, and details regarding your property or environmental requirements.
- Information we collect automatically: When you visit our website, we may automatically collect technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, and operating system and platform.
- Service Data: Information required to carry out environmental or drainage works at your premises, including site access details and specific service history.
2. How we use your information
We use information held about you in the following ways:- To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products, and services that you request from us;
- To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
- To notify you about changes to our service;
- To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
- To ensure that content from our site is presented in the most effective manner for you and for your computer.
3. Disclosure of your information
We do not sell your personal data. However, we may share your personal information with selected third parties including:- Subcontractors and suppliers: For the performance of any contract we enter into with you (e.g., specialist equipment hire or waste disposal partners) to fulfill our environmental services.
- Analytics providers: Such as Google Analytics, that assist us in the improvement and optimization of our site.
- If Archers Environmental Solutions Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
- If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Service and other agreements; or to protect the rights, property, or safety of Archers, our customers, or others.
4. Where we store your personal data
The data that we collect from you is stored on secure servers within the United Kingdom or the European Economic Area (“EEA”). By submitting your personal data, you agree to this transfer, storing, or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.5. Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.- Strictly necessary cookies: These are cookies that are required for the operation of our website.
- Analytical/performance cookies: They allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it.
6. Your rights
Under the UK GDPR, you have the following rights regarding your personal data:- Right of Access: You have the right to request a copy of the information that we hold about you.
- Right of Rectification: You have the right to correct data that we hold about you that is inaccurate or incomplete.
- Right to be Forgotten: In certain circumstances, you can ask for the data we hold about you to be erased from our records.
- Right to Restriction of Processing: Where certain conditions apply to have a right to restrict the processing.
- Right of Portability: You have the right to have the data we hold about you transferred to another organization.
- Right to Object: You have the right to object to certain types of processing such as direct marketing.
7. Data retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. For tax and legal liability purposes, we may retain basic information about our customers (including Contact, Identity, Financial and Transaction Data) for up to six years after they cease being customers.8. Contact
Questions, comments, and requests regarding this privacy policy are welcomed and should be addressed to: Archers Environmental Solutions LtdOmega Court, 350 Cemetery Road
Sheffield, South Yorkshire
S11 8FT
United Kingdom